Horizon Air Ambulance is a worldwide leader in Air Medical Transportation. For over 25 years we have been safely transporting our patients throughout the world. The long term experience of our staff makes it easy and quick for you to arrange for the best flight, cost and service when you need to bring a patient to another location.
We understand the stress a family is under when the need for Air Ambulance is necessary. Our staff at Horizon Air Ambulance is here 24/7 to make your transport as easy as possible. Call our representatives and we will walk you through the process. With Horizon Air Ambulance the quality of care is of the utmost importance. The process of medical evacuation involves many people all working to ensure a seamless transport. Air Ambulance requires a dedicated staff from the medical personal in the office, your contact person, to the medical staff on board the aircraft.
We pride ourselves in all the transports we have handled throughout the world. For us to be considered a Worldwide Air Ambulance Company allows our clients to know there is a medical jet nearby to move at a moments notice. Always keep in mind that required information must be collected before a patient can be placed onboard. You will receive a general list when a quote is supplied, but each case requires certain criteria.
Everyone agrees that Air Ambulance is an expensive service and therefore we are one of the only companies in the world to file a claim to your private insurance and try to recoup some or all the money you paid for your flight so you can get reimbursed.. What people need to understand about insurance coverage is they are more likely to assist with payment on an air ambulance transport if the patient can not receive the care they need where they are. They generally do not pay if it is just a matter of location convenience of the patient.
Insurance companies have stringent requirements regarding the conditions necessary to qualify for air ambulance cost reimbursement. The first place to look to see if your trip qualifies is your policy with a comprehensive health care insurer, such as Blue Cross & Blue Shield, AIG, Aetna, etc. In most cases, an urgent medical need, documented by a physician, is required for reimbursement. In some instances of medical necessity, Medicaid will cover air ambulance services.
Travel medical insurance is for travelers who are leaving their home country. It provides coverage for medical emergencies and evacuations. Depending on the company selling it, it is sometimes called International Medical Insurance, International Travel Insurance, or Worldwide Medical Insurance. These medical travel insurance policies are much more likely to agree to an air ambulance transport quickly since the policy was purchased for that specific reason.Contact Us
We know that every situation is different in some manner. Transporting a patient from one place to another has requirements that are involved in almost every air medical evacuation and below we will give you an idea of what to expect. Certainly the best is always just to ask your Medical Transport Specialist if you are confused about something. We realize that in most cases this is trauma to the family and rest assure we are here to keep you as calm as possible by keeping you informed about the process every step of the way.
What you can expect...
As stated above, there are always different things that come up during a transport. You may need hotel assistance while you wait for medical clearance to travel, you may need language assistance with the facility you are currently at. Relax, just ask, the situation you have is only trauma to you, almost all our clients when they come to us feel alone. We are here to comfort you as well as transport your loved one.
Air Ambulance Payments
Most air ambulance is paid for by bank wires since it is the most cost effective way to pay. It is also quite quick actually from most countries. Our banking information is available to you by request when you are in the booking stage. We use major worldwide banks for speed of wire acceptance
Credit Cards can be a great option in certain circumstances. Please remember there is a 5% surcharge added anytime a credit card is used to pay for an air ambulance flight. Many times the injury of a patient occurs on the weekend or after banking hours, this is when credit cards become the best way to secure your evacuation flight. Visa, Discover, Master Card and Amex are excepted. More than one credit card can be used to secure a flight.
There are many times when insurance companies pay for air ambulance transports. Depending on what type of insurance there is will decide the speed the insurance company will act. Travel insurance is the best protection for air ambulance payments. If we are not dealing with travel insurance then the process can be a little time consuming. We will do everything in our power to assist with insurance claims. Many time families opt to pay the transport and get reimbursed by the insurance company after the claims are filed.
Safety has always been the pride of Horizon Air Ambulance. All flight crew members and maintenance personnel undergo extensive initial and recurrent aircraft training. In addition, Horizon Air Ambulance has a comprehensive in-house training program that includes computerized learning programs, as well as traditional student / teacher sessions.